This Privacy Policy explains how Monetaxis collects, uses, stores, and protects personal data when you use our platform. By creating an account, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of personal data:

• Account data: username, email address, and password (stored as a one-way hash).
• Identity documents: government-issued photo ID and selfie images submitted for KYC verification.
• Financial data: deposit amounts, currency types, transaction hashes, and withdrawal details.
• Device and session data: IP address, browser type, and session identifiers used to secure your account.
• Support communications: messages and attachments submitted through support tickets.

2. How We Use Your Data

• To create and manage your account.
• To verify your identity in compliance with KYC and AML obligations.
• To process deposits, record account activity, and facilitate payout requests.
• To detect and prevent fraud, unauthorised access, and money laundering.
• To respond to support requests and account enquiries.
• To maintain accurate financial records as required by applicable law.

3. Data Storage and Security

All data is stored on secured servers. Communications between your browser and our platform are encrypted using TLS. KYC documents are stored in a restricted directory and are only accessible to authorised compliance personnel. Passwords are never stored in plain text.

4. Data Sharing

We do not sell your personal data. We may share information with:

• Regulatory or law enforcement authorities where required by law.
• Third-party service providers who assist with platform operations, under data processing agreements.
• Auditors or legal advisers where necessary for compliance purposes.

5. Data Retention

Account and financial records are retained for a minimum of five years following account closure, in line with standard AML record-keeping requirements. KYC documents are retained for the duration of the client relationship and for five years thereafter.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or request deletion of your personal data. To exercise any of these rights, submit a request through the support ticket system or contact us via the contact page. We will respond within 30 days.

7. Cookies

We use session cookies to maintain your login state. No third-party advertising or tracking cookies are used. Our homepage includes a live market ticker widget provided by TradingView, which may load its own content and cookies independently of this platform. See our Cookie Policy for details.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the platform after an update constitutes acceptance of the revised policy.

9. Contact

For privacy-related enquiries, use the contact page or open a support ticket from your dashboard.